Shipping Policy

Shipping Policy

Thank you for shopping with Word Works Publishing. We are committed to delivering your order safely and efficiently. This Shipping Policy outlines how we process and ship physical orders using FedEx.

1. Shipping Carrier

All physical orders are shipped via FedEx.
We choose FedEx for its reliability, real-time tracking, and timely delivery.

2. Processing Time

  • Orders are processed within 2–3 business days after payment confirmation.

  • You will receive a shipping confirmation email with a FedEx tracking number once your order is dispatched.

3. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected service. FedEx offers:

  • FedEx Ground/Home Delivery (3–7 business days) – for standard U.S. orders

  • FedEx Express Saver or 2Day (2–3 business days) – for expedited shipping

  • FedEx International Economy or Priority (5–10 business days) – for international customers

Delivery times may vary based on destination and unforeseen carrier delays.

4. Shipping Locations

We currently ship to:

  • All 50 U.S. states

  • Canada, U.K., Australia, and select international countries

If we are unable to ship to your location, we’ll notify you immediately.

5. Order Tracking

Once your order is shipped, you’ll receive an email with your FedEx tracking link. You can use this to monitor your delivery status in real-time.

6. Damaged or Lost Packages

If your order is damaged or lost in transit:

  • Contact us within 7 days of the expected delivery date at support@wordworkspublishing.org

  • We will open a claim with FedEx and either reship your order or issue a refund, depending on the outcome

7. Incorrect Shipping Information

Please ensure your shipping address is correct. We are not responsible for packages delivered to incorrect or undeliverable addresses. If a package is returned to us, the customer is responsible for re-shipping costs.

8. Questions or Concerns

For any shipping-related inquiries, reach out to our support team at:
📧 wordworkspublishing1@gmail.com